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Remote Desk

Our remote desk solution is designed to give instant support when required. 70% of IT support issues can be resolved with a mix of telephone and remote access support during the first call. Remote access support is where one of our technicians remotely takes control of your IT equipment to diagnose and repair an issue.

The service provides unlimited access to remote support and our diagnosis tools and ensures any issues are resolved quickly and effectively with minimum disruption is available from 8:00am to 6:00 Mon to Friday as standard

Product Overview

  • Remote support
  • Outsourced IT resource
  • Experienced qualified staff
  • There when you need it
  • Quick Response times
  • Automated fixes
  • Like having an IT team working alongside your staff

Product Details

  • 24 Hour access to helpdesk and FAQs
  • Chat, email or call our engineers
  • Unlimited remote support with predefined response to problems
  • Remote diagnostics and fix
  • Monitored 24/7
  • Virus and Malware detection and removal
  • Remotely managed comms, broad band leased line QOS and traffic shaping
  • Contract rates if an on-site visit is required
  • Pre-defined response times for support and action
  • Access to Infiniti-e Helpdesk plus
  • Business Continuity plan construction and support
  • Automated recovery plan instigation 24/7 with access to our full BCM tools.
  • Upgrade management
  • Licence audit and control

Pricing and Terms of Agreement

  • Call returned and ticket raised within 15 minutes
  • 4 hour resolution for tickets managed through helpdesk
  • 8 hour on site response to escalated tickets
  • Desktop £10.00 per Desktop / laptop
  • Server £50
  • Mobile £4.50


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0845 226 1914

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